Louise Charlot, RM in Outdoor Hospitality (camping, bungalow)

Louise Charlot, founder of RM Camping, shares her journey from working in tourism marketing to becoming a pioneer in revenue management for the camping sector.

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After more than a decade with Flower Camping, she launched one of the first agencies dedicated to revenue management for campsites, helping owners move from fixed, seasonal pricing to dynamic strategies. Louise emphasizes the importance of data-driven decisions, regular performance reviews, and adapting to market trends.

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As recently as nine years ago, campgrounds operated with fixed pricing (no price increases during the season, only last-minute promotions). Revene Management Camping convinced these outdoor lodging operators that booking entire weeks in August four months in advance meant “leaving money on the table.” It was necessary to vary the prices via a dynamic process.

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Her approach is pragmatic and collaborative, focusing on building trust with clients through clear dashboards with clear key performance indicators and step-by-step optimization. As she says, “Have confidence, be curious, and keep learning.” Louise’s story is one of innovation, patience, and the value of adapting best practices from other hospitality sectors to the unique world of outdoor accommodation.

Chapter

00:00:00 Introduction to Louise and her background

00:10:15 Evolution of the camping sector and product upgrades

00:16:40 Pricing trends and customer segments in camping

00:33:00 Adoption of revenue management in campsites

00:47:00 Daily work and collaboration with campsite owners

01:01:00 Benchmarking, pricing tools, and market context

01:08:00 Louise’s career path and key influences

01:21:00 Learning, networking, and advice for young professionals

01:27:00 Closing thoughts, music, and recommendations